Terms of Service

An online payment acceptance solution supporting UPI, Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, Wallets, EMI, and BNPL options. Merchants may integrate via our APIs, hosted payment page, or SDK.

Bulk and single-transfer disbursement services supporting NEFT, RTGS, IMPS, UPI, and fund transfers to bank accounts, UPI IDs, and wallets. Subject to RBI PA-CB framework guidelines.

Physical point-of-sale (POS) terminals and QR code-based payment acceptance solutions for offline and semi-online Merchant environments.

API-based identity and financial verification services including PAN verification, Aadhaar e-KYC, bank account validation (penny drop / name match), GST verification, and UPI handle validation.

Embedded banking solutions including current account creation APIs, virtual account issuance, escrow account management, and real-time balance and statement APIs.

• Be a legally registered entity in India — Private Limited Company, LLP, Partnership Firm, Sole Proprietorship, Trust, or NGO
• Have a valid and active PAN card and GSTIN (where applicable)
• Operate in a business category permitted under RBI's Payment Aggregator guidelines
• Have a verified Indian bank account in the name of the registered entity

All Merchants must complete our mandatory KYC process before being activated on the Platform. This includes submission of:

• Business registration certificate (CIN / Partnership Deed / Udyam Certificate)
• PAN card of the entity and all directors/beneficial owners
• Aadhaar/Passport of all directors/partners (for individual KYC)
• Cancelled cheque or bank account statement for verification
• GSTIN certificate and proof of business address
• Website/App URL and privacy policy (for online merchants)

Paylogic reserves the right to conduct periodic KYC reviews, enhanced due diligence (EDD), and to request updated documentation at any time. Failure to provide requested documents within 7 business days may result in temporary suspension of services.

Each Merchant may maintain one primary account per legal entity. You are responsible for providing accurate, current, and complete information during registration and for updating it promptly when it changes.

You are solely responsible for maintaining the confidentiality of your API keys, dashboard passwords, and MFA devices. You must:

• Never share API keys or credentials with unauthorised parties
• Immediately notify us at letstalk@paylogic.in of any suspected breach or unauthorised access
• Use environment-specific keys (production vs. sandbox) and rotate them periodically
• Enable Multi-Factor Authentication (MFA) on your dashboard account

Any transactions, actions, or instructions originating from your account credentials will be attributed to your account. Paylogic shall not be liable for losses arising from your failure to maintain credential security, provided we have taken reasonable technical precautions on our end.

Transaction fees are governed by the MDR schedule agreed in your individual Merchant Agreement or onboarding plan. The applicable MDR depends on your business category, transaction volume, and payment method.

• All applicable fees are clearly disclosed in your Merchant Dashboard before activation
• GST at the prevailing rate (currently 18%) is applicable on all service charges
• Per-transaction fees are automatically deducted before settlement to your account
• Payout transaction charges, if applicable, are disclosed separately in the Payout fee schedule

When you initiate a refund to your end customer through the Paylogic Platform, the refunded amount will be deducted from your next settlement cycle or from your Nodal Account balance. Gateway charges on the original transaction are generally non-refundable unless otherwise agreed in your Merchant Agreement.

You are responsible for managing and responding to chargeback disputes raised by your customers. Paylogic will provide you with chargeback notices and assist in the dispute process. Unresolved or losing chargebacks will be debited from your settlement account. Merchants with chargeback rates exceeding 1% may be subject to enhanced review or service suspension.

Paylogic reserves the right to revise its fee structure with 30 days prior written notice (via email or dashboard notification). Continued use after the effective date of any price change constitutes acceptance of the new fees.

Standard settlement cycles are T+1 to T+3 business days (where T is the transaction date), subject to your account's settlement plan, bank partner processing times, and RBI guidelines. Faster settlement options may be available under specific plans.

Paylogic may place a hold on settlements under the following circumstances:

• Suspected fraudulent transactions or abnormal transaction patterns
• Pending KYC re-verification or document deficiency
• Regulatory investigation, law enforcement direction, or court order
• High chargeback ratio or risk-based review
• Suspected violation of these Terms or RBI regulations

We will notify you of any settlement hold within 24 hours via registered email and provide an expected resolution timeline.

Payouts processed via the Payout API are subject to IMPS/NEFT/RTGS bank availability, daily/monthly payout limits as configured in your account, and RBI guidelines for Prepaid Payment Instruments and payment aggregators.

Paylogic is not liable for failed or erroneous payouts resulting from incorrect bank account details provided by the Merchant or the Merchant's customers. It is the Merchant's responsibility to validate beneficiary bank details before initiating payouts.

• Any activity that violates Indian law, RBI regulations, FEMA, PMLA, or any applicable statute
• Gambling, betting, lotteries, fantasy sports (unless specifically licensed and approved by Paylogic)
• Sale of narcotics, controlled substances, or illegal pharmaceuticals
• Pyramid schemes, Ponzi schemes, or multi-level marketing structures that violate the PCMCS Act
• Cryptocurrency exchanges or digital asset trading platforms (without RBI/SEBI clearance)
• Weapons, ammunition, or explosive devices
• Human trafficking, escort services, or obscene content

• Processing fictitious, manufactured, or "self-deal" transactions
• Splitting transactions to evade AML monitoring thresholds
• Using another Merchant's API credentials or impersonating Paylogic
• Providing false business information during onboarding or KYC
• Any activity designed to launder money, fund terrorism, or evade tax

• Attempting to reverse-engineer, scrape, or extract data from the Platform without authorisation
• DDoS attacks, penetration testing, or vulnerability probing without written authorisation
• Automated bots or scripts that abuse API rate limits

The Paylogic Platform is provided on an "as-is" and "as available" basis. While we strive for the highest service quality, we do not warrant that the Platform will be uninterrupted, error-free, or free from technical failures. We expressly disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the maximum extent permitted by Indian law.

To the maximum extent permitted by applicable law, Paylogic's total aggregate liability to you for any claim arising out of or relating to these Terms or the Services shall not exceed the total fees paid by you to Paylogic in the 3 months immediately preceding the event giving rise to the claim.

Paylogic shall not be liable under any circumstances for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of revenue, profits, data, goodwill, or business opportunities
• Damages arising from banking partner failures, NPCI/UPI downtime, or third-party service disruptions
• Losses arising from your failure to maintain security over credentials or API keys
• Regulatory penalties or fines imposed on your business

You agree to indemnify, defend, and hold harmless Paylogic, its directors, employees, officers, agents, and partners from any claims, damages, losses, penalties, or legal proceedings arising out of:

• Your breach of these Terms or any applicable law
• Fraudulent, illegal, or unauthorised transactions initiated through your account
• Your infringement of any third party's intellectual property or privacy rights
• Your failure to maintain security over your integration or API keys
• Any dispute between you and your customers arising from products or services you sell

You may terminate your Paylogic account at any time by providing a minimum 30 days written notice to letstalk@paylogic.in. All outstanding settlements, fees, and chargeback liabilities must be resolved before account closure is processed.

Paylogic may suspend or terminate your access, with or without notice, in the following circumstances:

• Breach of any provision of these Terms or the Merchant Agreement
• Failure to complete or maintain KYC compliance
• Suspected fraud, money laundering, or prohibited use (Section 8)
• Direction from RBI, FIU-IND, a court order, or law enforcement
• Cessation of your business operations or insolvency proceedings
• Prolonged account inactivity (more than 12 consecutive months)

Upon termination: (a) your licence to use the Platform ceases immediately; (b) Paylogic will complete any pending settlements for bona fide transactions within the applicable settlement cycle; (c) any outstanding amounts owed to Paylogic become immediately due; (d) Paylogic will retain data for the periods mandated by law (see Privacy Policy, Section 5).

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Services, the parties shall first attempt to resolve the matter amicably through direct negotiation within 30 days of one party notifying the other in writing.

If the dispute is not resolved through negotiation within 30 days, it shall be referred to and finally resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties. The seat and venue of arbitration shall be Mumbai, Maharashtra, India. The language of arbitration shall be English.

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Subject to the arbitration clause above, the courts of Mumbai, Maharashtra shall have exclusive jurisdiction over any matters not subject to arbitration.

For disputes related to payment processing failures or delays, you may also escalate to the RBI Ombudsman for Digital Transactions under the Integrated Ombudsman Scheme. Our designated Nodal Officer details are available on request at letstalk@paylogic.in.